Privacy Policy

Effective Date: May 28, 2026

Xenia Global Communications (“Xenia,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, protect, and manage personal information through our website, services, communications, and related business activities.

By accessing or using xeniaglobal.ca (the “Website”), you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

We may collect information that you voluntarily provide, including:

  • Name

  • Email address

  • Phone number

  • Organization name

  • Job title

  • Mailing address

  • Information submitted through contact forms

  • Information provided during consultations or service inquiries

  • Newsletter subscription information

  • Any documents, files, images, feedback, or other materials you voluntarily submit

We may also collect technical information automatically through our Website, including:

  • IP address

  • Browser type

  • Device information

  • Referring website

  • Pages visited

  • Date and time of access

  • Website usage analytics

User Accounts

If Xenia offers membership programs, online communities, client portals, courses, downloadable resources, or other account-based services, we may collect information necessary to establish and manage user accounts.

This may include:

  • Username

  • Password

  • Account preferences

  • User identification numbers

  • Login activity

Users are responsible for maintaining the confidentiality of their account credentials.

Information from Other Sources

We may receive information from:

  • Publicly available databases

  • Professional networking platforms

  • Business directories

  • Referral partners

  • Joint marketing partners

  • Event registrations

  • Publicly available organizational information

Any information obtained from third-party sources will be handled in accordance with this Privacy Policy.

How We Use Information

We may use personal information to:

  • Respond to inquiries

  • Deliver services

  • Communicate with clients and prospective clients

  • Schedule consultations

  • Provide communications consulting services

  • Deliver workshops, speaking engagements, and training programs

  • Send newsletters and marketing communications

  • Improve website performance

  • Conduct analytics and reporting

  • Manage client relationships

  • Process payments

  • Comply with legal obligations

  • Protect against fraud, misuse, or unauthorized activity

Email Marketing & Communications

Where permitted by law or where consent has been obtained, Xenia may send newsletters, updates, event information, marketing communications, and other business-related information.

You may unsubscribe at any time using the unsubscribe link included in our communications or by contacting us directly.

Xenia complies with Canada’s Anti-Spam Legislation (CASL) and applicable email marketing requirements.

Targeted Advertising

Xenia may use advertising and analytics platforms to better understand audience interests and improve the relevance of our communications and advertising.

These platforms may include:

  • Google Ads

  • Meta (Facebook and Instagram)

  • LinkedIn

  • Other digital advertising platforms

These services may use cookies, pixels, or similar technologies to collect information regarding interactions with our Website.

Users may manage advertising preferences through their browser settings or applicable advertising platform settings.

Affiliate Marketing

Xenia may participate in affiliate marketing programs and may include affiliate links within website content, newsletters, resources, or recommendations.

If you click an affiliate link and complete a purchase, Xenia may receive a commission at no additional cost to you.

Affiliate relationships will not influence our commitment to providing honest recommendations and professional communications advice.

Disclosure of Information

We do not sell personal information.

We may disclose personal information when necessary to:

  • Deliver services

  • Work with trusted contractors or service providers

  • Process payments

  • Operate the Website

  • Comply with legal obligations

  • Protect our legal rights

  • Respond to lawful requests from government authorities

Any third-party service providers are expected to protect personal information appropriately.

Where personal information is transferred to third-party service providers, Xenia takes reasonable steps to ensure that such providers maintain safeguards appropriate to the sensitivity of the information and comply with applicable privacy obligations.

Data Retention

Personal information will be retained only as long as necessary to:

  • Deliver services

  • Meet legal obligations

  • Resolve disputes

  • Maintain business records

  • Enforce agreements

Information will be securely deleted or anonymized when it is no longer required.

Cookies & Analytics

Our Website may use cookies and similar technologies to:

  • Improve website functionality

  • Analyze traffic patterns

  • Measure marketing effectiveness

  • Enhance user experience

Users may manage cookie preferences through their browser settings.

By continuing to use the Website, users consent to the use of cookies and similar technologies as described in this Privacy Policy, unless disabled through browser settings or applicable consent tools.

Information Security

Xenia uses reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, alteration, or destruction.

While we take reasonable measures to protect information, no internet transmission or electronic storage system can be guaranteed to be completely secure.

In the event of a privacy breach involving personal information under our control that poses a real risk of significant harm, Xenia will respond in accordance with applicable Canadian privacy laws and breach notification requirements.

Your Privacy Rights

Depending on your jurisdiction and applicable privacy legislation, including Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA), you may have the right to:

  • Access personal information we hold about you

  • Request corrections

  • Request deletion of personal information

  • Withdraw consent

  • Restrict certain processing activities

  • Request information regarding data use

Requests may be submitted using the contact information below.

GDPR Rights (European Economic Area)

Individuals located within the European Economic Area (EEA) may have rights under the General Data Protection Regulation (GDPR), including rights relating to access, correction, deletion, portability, restriction of processing, and withdrawal of consent.

Individuals may also have the right to lodge a complaint with their local supervisory authority.

Xenia Global Communications is based in Canada and operates primarily under Canadian privacy laws, including PIPEDA.

California Privacy Rights

California residents may have additional privacy rights under applicable California privacy laws.

California residents may request information regarding the categories of personal information collected, the purposes for which information is used, and certain disclosures made to third parties.

Requests may be submitted using the contact information provided below.

Xenia Global Communications is based in Canada and operates primarily under Canadian privacy laws, including PIPEDA.

Children’s Privacy

Our Website and Services are not directed to children under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that personal information has been collected from a child without appropriate consent, we will take reasonable steps to remove that information.

Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of third-party websites and encourage users to review their privacy policies separately.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Any updates will be posted on this page and become effective upon publication unless otherwise stated.

Continued use of the Website following publication of changes constitutes acceptance of the revised Privacy Policy.

Contact Us

If you have questions regarding this Privacy Policy or wish to exercise your privacy rights, please contact:

Privacy Officer

Xenia Global Communications

Email: hello@xeniaglobal.ca

Website: www.xeniaglobal.ca